Six months ago Smartix launched its own electronic queue system. During the usage, in addition to large customers dozens of small companies have connected to the system, including because of the built-in wide functionality and also because of provision of software in the cloud, which means ease of launch, no need for local infrastructure, configuration and administration of the solution.
Smartix e-queue is a responsive, web-based application that does not require installation of client programs and can be opened on any device (PC, tablet, smartphone) that supports browser. Solution takes into account all requirements for modern systems, effectively solves the problems of managing customer flows in various business areas.
Smartix electronic queue basically meets all the needs of customers for systems of such class:
Customers are additionally offered the Smartix speech synthesis service for deploying a voice assistant. To create sound files, the Google Speech-to-Text speech recognition service is used, which allows to receive voice messages generated on the basis of a third-party mp3 voice platform in real time or pre-create a cache from sound files. As a result, the customer receives a modern, flexible and inexpensive voice system.
Smartix offers one of the most modern and functional customer flow automation solutions on the market. Provision of an electronic queue in a cloud format makes the complex accessible for small companies that require only one ticketing kiosk, one electronic display and from two operator’s workplaces.
For large customers, it is proposed to launch a queue on its own single server — the system allows servicing up to 50 000 customers per day, which ensures full compliance of the Smartix electronic queue with the requirements of large companies. It is possible to test the system in several locations based on cloud software before purchasing a license. At the same time, Smartix specialists are always ready for further customization and expansion of the complex in the interests of existing and potential customers.