Adaptive web application (only browser needed), available on any device — PCs, smartphones, tablets. Used by employees to work with clients using the Electronic queue system.
The employee becomes fully mobile, can move with a tablet or smartphone in the service area, at the same time work with the queue and service clients.
It is impossible to achieve such a level of service when using stationary programs, for example, based on 1C, which physically binds manager to the workplace.
Section allows to create locations to which will be linked performers (employees), ticket kiosks and information displays. For convenient location address search we have implemented integration with OpenStreetMap service — in addition, it is possible to search for location by address and by geographic coordinates.
The section allows to track the entire process of working with the queue. Clients are presented clearly, their ticket numbers linked to their ticket kiosks, directions to queue types, as well as executors (managers). Additional comments for each client, left by managers and contact numbers of clients are also displayed.
Section is used to add electronic displays that are used to visually inform customers about queue. Available selection of layouts and customization of the texts color, headers, background, logo display. At the same time system allows to flexibly customize the display of the customers with reference to their status. Therefore it is possible to implement any scenarios equally adaptable, for example, for retail or fast food.
Our Electronic queue already have built-in reporting that is available without any additional cost. Section displayed information for selected period on the number of served clients in the context of a specific queue branch, average service time, the number of clients processed by one specific employee and other information.
We offer standalone module for service quality assessment system on Android tablets.
Scoring system or text reviews are supported. Implemented advertising functionality for showing videos and banners to clients while they are waiting.
In the process of interacting with an employee, there are temporary pauses when the client is just waiting. At such moments screen of the Android tablet is used to display promotional materials.
The owner of the system can earn profit on interactive advertising spaces by selling them to third-party companies.
Since the tablets are equipped with a webcam, Smartix specialists have implemented a convenient functionality for linking tablets to the manager's workplaces.
After registering the assessment point in the system all details are generated in the QR code in the back office. The code is scanned by the employee through the tablet camera from the screen of the working monitor, then all client assessments on the tablet are linked to his workplace.
The solution does not require the installation of client applications. What employees need to work is any device that supports browser. All branches are connected to a single centralized server maintained by qualified specialists, ensuring the maximum reliability of the solution.
If customer uses our solution in the cloud, there is complete elimination of local server infrastructure in each branch or service office.
We offer our own speech synthesis service for voice assistant deployment in addition to self-service systems. The advantages of our service:
Our software allows to deploy websites at ticket kiosks for creation of multifunctional reference and navigation panels, service quality assessment systems without using consoles and Android tablets.
According to our data, it is more difficult for clients to objectively assess the quality of service through a tablet near employee. Remote ticket kiosk with feedback functionality helps not only to give an honest assessment, but also to describe the pros and cons, leave an extended comment.