Mobile electronic queue check-in counters for MTS retail
MTS retail chain, the largest non-food retailer in Russia, is implementing Smartix mobile queue counters in its stores. The solution is used to automate the queuing of customers, which makes the customer service process even more comfortable and convenient.
Mobile counters for the Smartix electronic queue effectively solve the problems of the customer, allow to create a modern omnichannel system that optimizes sales and improves the quality of customer service.
To interact with the electronic queue, client scans a QR code with his smartphone with a link to electronic queue web application. Next, the required service is selected, the phone number is entered and the visitor waits in line.
The electronic queue menu includes the entire list of services available in MTS stores, for example, the sale of goods, service maintenance, issuing orders, processing loans, and much more. The solution allows us to offer customers the most modern service for automating the receipt of services. All you need to interact is your own smartphone.
Smartix electronic queue is integrated into the software of self-service kiosks. Visitors can queue up using their own smartphones by scanning a QR code, or through the digital panel interface. As a result, a multifunctional device has been formed that allows solving a whole range of tasks for retail, including automating customer placement through an omnichannel electronic queue, deploying an electronic storefront for e-commerce, accepting payments for goods, and much more.
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