Electronic queue

Monitors, TVs or other digital devices for display queue information. Adaptive screen design. Vertical/horizontal arrangement. Several visual templates for selecting.

Support of visual styling (corporate colors, background, logo, etc.), functional customization (for example, the number of columns with displayed data by queues).

Display can be used with an advertising or information banner.

A variant of the screen for displaying the readiness process, for example, for the fast food sector.

We are ready to create any interfaces for electronic displays at request.

Adaptive web application (only browser needed), available on any device — PCs, smartphones, tablets. Used by employees to work with clients using the Electronic queue system.

The employee becomes fully mobile, can move with a tablet or smartphone in the service area, at the same time work with the queue and service clients.

It is impossible to achieve such a level of service when using stationary programs, for example, based on 1C, which physically binds manager to the workplace.

After assigning a customer to work, the maintenance screen opens. It is possible to call the client again, in this case the ticket number will be displayed on the electronic board again, and if there is a voice notification system, the notification will be triggered again.

After the client arrives at the workplace, the client's waiting time at front office screen is replaced by the employee's work time. It is possible to add tags which can be used for building specialized reports.

When transferring to another queue the queue menu opens. It is possible to prioritize the client.

Before an employee leaves for a break, the system will automatically ask to end service for customers already registered in the queue.

Adaptive web application, available on any device, including mobile. Used by employees to manage and administer the Electronic queue.

The section is used to add and edit organizations, linking branches to higher offices (parents) to build a hierarchy and then allocate devices and employees between them.

The section allows to view and add employees with linking to branches. Includes specifying the queue profile that employee plans to process, branch in which the employee will work and data for authorization at the workplace.

Section allows to create locations to which will be linked performers (employees), ticket kiosks and information displays. For convenient location address search we have implemented integration with OpenStreetMap service — in addition, it is possible to search for location by address and by geographic coordinates.

A work schedule is also configured, which is subsequently linked to branches.

The section allows to track the entire process of working with the queue. Clients are presented clearly, their ticket numbers linked to their ticket kiosks, directions to queue types, as well as executors (managers). Additional comments for each client, left by managers and contact numbers of clients are also displayed.

This section contains data on all ticket kiosks in the system. Allows to add and configure new devices, add services (buttons for receiving tickets) to the screen menu and specify the types of queues for them.

Setting up a menu for customers to select services at ticket kiosks. It is possible to set access for select a personal manager within the queue, buttons order, bind an icon and add description.

Queue profiles are used for connetion between queues and executors that serve customers. On their basis, directions for processing applications by managers at workplaces are created, tickets with prefixes are dispensed.

Section is used to add electronic displays that are used to visually inform customers about queue. Available selection of layouts and customization of the texts color, headers, background, logo display. At the same time system allows to flexibly customize the display of the customers with reference to their status. Therefore it is possible to implement any scenarios equally adaptable, for example, for retail or fast food.

Our Electronic queue already have built-in reporting that is available without any additional cost. Section displayed information for selected period on the number of served clients in the context of a specific queue branch, average service time, the number of clients processed by one specific employee and other information.

If necessary, we are ready to expand the functionality of built-in reporting and display any data at the customer request.

We offer standalone module for service quality assessment system on Android tablets.

Scoring system or text reviews are supported. Implemented advertising functionality for showing videos and banners to clients while they are waiting.

In the process of interacting with an employee, there are temporary pauses when the client is just waiting. At such moments screen of the Android tablet is used to display promotional materials.

The owner of the system can earn profit on interactive advertising spaces by selling them to third-party companies.

Since the tablets are equipped with a webcam, Smartix specialists have implemented a convenient functionality for linking tablets to the manager's workplaces.

After registering the assessment point in the system all details are generated in the QR code in the back office. The code is scanned by the employee through the tablet camera from the screen of the working monitor, then all client assessments on the tablet are linked to his workplace.