Product
Solution architecture
Software visual representation
VIP clients
Tickets with priority in line
Manager's workplace
Queue service
Pre-registration
Queueing via frame on website
Administrator's workplace
System administration
Speech synthesis service
Voice assistant
E-queue ticket kiosks
Self-service kiosks for printing e-queue tickets
SMS notifications for clients
Informing about queue without paper tickets
Mobile registrar
Electronic queue via client's smartphone
Integration with LDAP
Seamless authorization of employees
Electronic displays
Support for monitors and TVs
Legal information
Confirming documents, links to state registers
Quality assessment
For Android tablets and kiosks
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Reporting
Employees and entire system efficiency
Presentation
Product description in pdf
Hoff chooses Smartix e-queue system
Hoff hypermarkets chain — the largest Russian furniture and home goods retailer, chooses Smartix electronic queue to automate customer flows in 47 stores.
ETM
Implementation of integrated Smartix system
Self-service kiosks + Electronic queue
Self-service kiosks + Electronic queue
About customer
ETM company is a Russian professional distributor of electrical engineering. Key customers are industrial enterprises, switchboard equipment manufacturers, infrastructure enterprises, electrical installation and construction companies, private installers, retail stores and DIY chains.
The network covers 9 logistics centers, 200 offices in 102 cities and has over 130 000 customers per month.
Description
The main purpose of implementing self-service kiosks and the electronic queue system was to automate the queue for payment and delivery of goods. Now, customers who have placed an order on the website of the online store have the opportunity to independently and in an organized manner, without the participation of sales office managers, confirm, pay for and receive holiday documents for goods.
As a result of the project, the system includes:
As a result of the project, the system includes:
- 180 check-in counters (based on self-service kiosks) in 120 offices for choosing, paying for orders and receiving coupons for services through the electronic queue
- 180 electronic scoreboards for displaying information about the order
- 300 customer service operators
- The solution uses 1 single server for the entire network
Additionally, uses our own speech synthesis service for electronic queue at ETM offices to deploy a voice assistant system with a short launch time, quick script setup, easy changes to voice notifications and minimal costs.
Interfaces
Our software fully complies with the requirements of the largest retailers for service automation systems, payment acceptance and electronic queue systems.
Understanding the format of building work processes with customers of the appropriate level, the accumulated experience and competencies allow our specialists to implement flexible, efficient and in-demand solutions among key market participants.
