Product
Solution architecture
Software visual representation
VIP clients
Tickets with priority in line
Manager's workplace
Queue service
Pre-registration
Queueing via frame on website
Administrator's workplace
System administration
Speech synthesis service
Voice assistant
E-queue ticket kiosks
Self-service kiosks for printing e-queue tickets
SMS notifications for clients
Informing about queue without paper tickets
Mobile registrar
Electronic queue via client's smartphone
Integration with LDAP
Seamless authorization of employees
Electronic displays
Support for monitors and TVs
Legal information
Confirming documents, links to state registers
Quality assessment
For Android tablets and kiosks
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Reporting
Employees and entire system efficiency
Presentation
Product description in pdf
Hoff chooses Smartix e-queue system
Hoff hypermarkets chain — the largest Russian furniture and home goods retailer, chooses Smartix electronic queue to automate customer flows in 47 stores.
Reporting
System registers the performance of service operations, as well as additional work with the client (for example consultation with the client at the trading area). Based on the received data system build report on the manager’s employment. Demonstrates the structure of working time and evaluation of staff effectiveness for each employee.
Displays detailed information about the average service time and waiting time for customers for particular type of queue in certain locations.
There is a final report on the total number of registered clients, divided into served, unserved and canceled clients by queue type.
